During the International Student/Scholar Mandatory Immigration Check-In you received a temporary insurance certificate. Within 6-8 weeks, you should receive a permanent insurance card in the mail.
- Keep your insurance ID card or certificate with you at all times. If you visit the doctor or the hospital, you will be asked to show your ID card before receiving services.
- You are still insured, whether or not you have a permanent card, so your temporary insurance certificate will always work. The insurance company should send out “permanent” plastic insurance cards within 6-8 weeks of starting your plan. If you have not received your permanent card, you can call the insurance company at the number on the temporary insurance certificate (1.800.239.9697) to request a card and make sure they have your correct address on file. Press “1”, then “2” at the prompts to talk to a customer service representative.
You can also print a temporary card immediately by visiting the Aetna Student Health website. Click on Print Your ID Card. You will be asked to enter your member ID number, which is “75” plus your U-M ID number.
- If you need to go to the doctor or the hospital before you receive your permanent ID card, simply use your temporary insurance certificate or card. If the provider has any questions about your coverage, the insurance company will verify your coverage over the phone. If you are not yet in the insurance company's records, you may refer the provider to the U-M International Center Health Insurance Office at 734.647.2303. We will be glad to verify your coverage over the phone.